ShoreTel’s Cloud Division and Westron Communications, Inc. Announce Partnership

Westron to Offer ShoreTel’s cloud-based voice and unified communications services

SUNNYVALE, Calif., Dec. 18, 2012 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, today announced that its Cloud Division, has added Westron Communications as an Alliance partner. As a ShoreTel Cloud Division channel partner, Westron Communications will now offer customers ShoreTel Sky™ cloud-based voice, unified communications, mobility and contact center solutions, in addition to on-premise systems.

Westron Communications provides robust IP communications solutions. From local deployments to national projects, they serve customers across a broad range of industries, including healthcare, manufacturing, energy, education, government and more. With the addition of ShoreTel’s cloud solution, Westron Communications will deliver integrated best-in-class on-premise or hosted solutions.

“Westron has built our reputation as a trusted consultant, striving to serve as our clients’ primary IT business partner,” said Dave Casey, CEO for Westron. “We couldn’t be happier to be able to offer clients a best-in-class solution from ShoreTel; regardless of their choice of in the cloud or on-premise.”

“Westron Communications helps clients ensure that their technology infrastructure remains sound for years to come.” said Bob Maute, ShoreTel cloud division vice president of channels and alliances. “The ShoreTel Sky cloud-based solution is a perfect fit for clients who want to manage their business, not their phone system. We are thrilled to have a partner who embraces this approach in the same way we do.”

The ShoreTel Sky Channel Partner Program is designed for value-added resellers and systems integrators who want to provide world-class cloud-based phone systems and unified communications services to their customers. To learn more about ShoreTel Sky partner programs visit http://www.shoretel.com.

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About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

ShoreTel, ShoreTel Sky, and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

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ShoreTel competes in the UC market with an appliance-based distributed UC architecture. The Linux-based Service Appliance 100 and 400 units enable IM, conferencing and desktop collaboration, which are functionally integrated with ShoreTel’s telephony switches. The appliances operate without hard drives and instead use flash memory. The individual appliances operate independently but are collectively managed and configured together within a single ShoreTel Director Web application that scales to 20,000 users. The ShoreTel Director Web administration application is supported on Windows Servers and via virtualization with VMware 5. User administration integrates IP telephony, UM, IM, conferencing and collaboration, video and mobility.

The ShoreTel 13 release, an update to the ShoreTel 12, was released in July 2012. ShoreTel 13 provides enhanced SIP trunking capabilities, video connectivity with room-based systems via the advanced video coding (AVC)/scalable video coding (SVC) codecs supported by Polycom and LifeSize and other providers. ShoreTel also now offers a remote monitoring service that monitors production deployments. As part of the rollout, ShoreTel increased conferencing capacity with the Service Appliance 400 that supports 2,000 IM users, 200 audio users and 100 Web/desktop collaboration users, with up to five service appliances supported in an organization. Additionally, voice/Web recordings are now downloadable to PCs.

ShoreTel continues to focus on mobility developments stemming from its fourth quarter of 2010 acquisition of Agito Networks and initiatives relating to better integration to mobile devices (Android), and it remains platform-agnostic via connectivity from the ShoreTel Mobility Router to competitors’ SIP-based telephony platforms.

In March 2012, ShoreTel completed the acquisition of hosted telephony provider, M5 Networks. The move positions ShoreTel to address the voice-as-a-service market opportunities through M5′s expertise and northeastern U.S. delivery capabilities versus focusing on internal service capability developments. M5 now operates as ShoreTel’s Cloud Division and announced the availability of ShoreTel Mobility for cloud-based customers in July 2012.

SMBs should consider ShoreTel if they are looking for a reliable UC solution, in which ease of use, ease of management and ease of implementation are more important than breadth and depth of features, or if they have a distributed office setting.